Item-level
One line per pallet, not one line per trailer.
Reference · Receiving record
The record that settles disputes.
A shortage deduction, a damaged or leaning pallet, wrong material, a compliance chargeback: when it lands, the argument is about what can be proven. Here is what carries a dispute and what makes a receiving record strong enough to settle one.
The paper trail
The documents that carry a dispute.
One pallet, one line of the record
What holds up
What makes a receiving record hold up.
The item-level counts and images come from the scan itself.
Timestamped at capture
Set by the capture device, not filled in by hand afterward.
Image-backed
A picture of the item as it arrived: the one artifact nobody argues with.
Searchable
Findable by PO, SKU, door, or time when the letter arrives months later.
The gap
Where records break down.
Most receiving records are built for throughput, not disputes. The gaps stay invisible until money is withheld, and by then the evidence exists or it does not.
Counts keyed in after the fact.
Counted at capture, by the device.
One scan standing in for a whole trailer.
One line per pallet.
No image behind any entry.
A photo behind every line.
Common questions about disputes.
What is a shortage chargeback?
A shortage chargeback, or shortage deduction, is money a retailer or customer withholds from payment because they say they received less than the invoice billed. The dispute turns on evidence: what the supplier can prove was shipped, and what the receiver can prove arrived.
What evidence settles a shortage dispute?
The documents that carry weight are the purchase order, the advance ship notice, the bill of lading, the packing list, the proof of delivery, and the receiving record itself. The receiving record answers the actual question, what physically crossed the dock, and it is strongest when it is item-level, timestamped at capture, and backed by a picture.
What should a receiving record include?
For each pallet or handling unit: what the label said, the quantity, the door, the exact capture time, and an image of it as it arrived. The timestamp should be set by the capture device and never edited afterward, so the record is tamper-evident and holds up when a customer, an auditor, or a carrier asks.